Leads without a timely response.
The B2B Smart Labs operational platform connects service, teams, automations, and AI specialists in one intelligent operation.
Operational reality
Clear symptoms teams feel every day — and that a coordinated AI operation addresses.
Leads without a timely response.
Multiple phones and scattered conversations.
Disorganized customer service.
Lost context between channels and people.
Low productivity on repetitive tasks.
Too many manual operational tasks.
Inconsistent follow-up with prospects and customers.
After hours, nobody answers—with B2B SmartBot, any hour counts.
Support that feels human
Maia, Clara, Rafael, Moia, Lucas and Sofia show how care shows up in a real conversation: someone welcomes, asks, remembers, books. In your business you keep the voice and identity; we keep the wiring quiet so clients feel looked after, not processed. Every role is available to hire for your operation—you add only what you need.
Intelligent reception
Welcomes new contacts, organizes information, and routes the conversation automatically.
Qualification
Structures discovery questions and keeps qualification consistent across the team.
Lead follow-up & reactivation
Keeps cadences alive, re-engages cooling conversations, and hands warm opportunities back to the team with clear next-step context.
Satisfaction research
Runs on-brand surveys, collects NPS/CSAT and qualitative feedback, and consolidates insights to improve product and service with actionable data.
Collections & billing
Drives reminders and collections with clear wording, payment links, and confirmations—aligned with the policies and channels you define.
Customer Success
Supports adoption, renewal, and account health with proactive check-ins and education at the right moment—the classic CS role from onboarding to expansion.
Built to win deals
Customers don’t see pipelines—they see speed, memory, and follow-through. Under the hood we layer structured intake, smart decisions, and coordinated execution so your team scales revenue and service quality without everyone living in WhatsApp.
Meet the engine room
Each card below is a role your operation can lean on: qualify, resolve, collect, close—and always steered by the orchestrator with a clear trail so your team can sell, audit, and improve with confidence. That’s how chat becomes repeatable revenue.
Maestro of the flow
Uses the full conversation and operational context to route each step to the right specialist agent and monitor quality through completion.
Intelligent first contact
Receives and qualifies leads, discovers needs, identifies pain points and timing, and collects essential information for the next steps.
Automatic problem-solving
Answers technical questions, educates customers about products and services, and resolves the majority of routine interactions with precision and speed.
Closer of the transaction
Closes deals in the channel, issues charges and payment links, schedules visits, and confirms payments with minimal friction.
Exceptions and complex cases
Handles delicate situations, recovers at-risk sales, personalizes the approach from history, and proposes tailored solutions.
Visual reference analysis
Interprets images and documents such as receipts, proofs, and references, extracts structured fields, and forwards them for routing.
See the product
Real screens from the live console: unify inbox, pipeline, teams, scheduling, AI behaviour, and leadership metrics—so every conversation has an owner and a clear next step.
Serve customers with full visibility: who answered, what was promised, and what comes next.
Move work across stages with accountability so nothing disappears in a chat thread.
Distribute volume by department and responsible owner, with clear operational rules.
Align schedules, services, and customers with confirmations your team can trust.
Adjust how each agent behaves to match your process — without losing operational control.
See productivity, volume, and outcomes so leaders can steer the operation with data.
From signal to signature
Each stage connects capture, care, and follow-up in one rhythm—fewer drop-offs, faster decisions, and the visibility leaders need to scale with confidence.
Verticals
Ten strategic verticals on the same operational backbone — full pages per segment come next.
Connect with the tools your business already uses
WhatsApp
ChatGPT
Google Calendar
Google Analytics
Jira
Slack
Google Sheets
Email
Salesforce
Airtable
Notion
Discord
HubSpot
Shopify
Trello
Calendly
Gmail
Dropbox
WordPress
Mailchimp
Wix
Zapier
Slack
ChatGPT
Jira
Google Sheets
Email
Airtable
Notion
Discord
WhatsApp
ChatGPT
Google Calendar
Google Analytics
Jira
Slack
Google Sheets
Email
Salesforce
Airtable
Notion
Discord
HubSpot
Shopify
Trello
Calendly
Gmail
Dropbox
WordPress
Mailchimp
Wix
Zapier
Slack
ChatGPT
Jira
Google Sheets
Email
Airtable
Notion
Discord
Outcomes
What changes when AI specialists work inside your operation — not beside it.
FAQ
Straight answers about how the platform fits your day-to-day operation.
Yes. WhatsApp is a first-class channel alongside your operational inbox and routing rules.
Yes. Multiple people can work in parallel with shared context, assignments, and clear ownership.
You control where automation runs and where humans step in — per channel, team, or scenario.
Yes. Prompts, stages, follow-up cadences, and handoff rules adapt to how your business already works.
The platform is built for operational patterns — intake, qualification, scheduling, and follow-up — across verticals.
Yes. You can expand numbers and entry points as you grow, with governance and routing per line or brand.
Absolutely. The goal is coordinated operation: specialists handle volume and consistency; your team keeps control on exceptions and relationships.
No. AI takes care of repetitive operational tasks while your people focus on the strategic moments of service.
B2B Smart Labs
B2B Smart Labs builds operational software where AI specialists and human teams work in the same rhythm — with clear processes, measurable outcomes, and premium execution.
Tell us about your operation — we will show how AI specialists fit your teams and channels.
